FAQ

SHOPPING INFORMATION

Q1. Are you the official website?

A1: Yes, we are the official website of JFG RACING, you can contact us with any questions about the brand or our products.

 

Q2. I want to subscribe and get timely product information.

A2: You can find our official social accounts in the title bar and footer bar of our website: "Facebook", "Instagram", "WhatsApp ". You can also subscribe by entering your email address in the "Contact Us" section of the navigation bar! Of course, you can also chat with our customer service online in the pop-up section in the bottom right corner, so act now!

 

Q3. What if I can't find the product I want?

A3: 1.Because our customers come from all over the world, there will be different names for the same product, you can search for it by entering a single word of the product in the search bar, or by using a close synonym.

2.If you really can't find this product, please contact our online customer service in the bottom right corner! You can also send us a message via the title bar, the social account button in the footer or "Contact Us" and we will get back to you as soon as possible.

 

Q4. In which ways can I pay?

A4: 1.We support payment by PayPal, MasterCard, VISA.

2.PayPal can be paid directly on the product page or in the shopping cart. We are still working on the interface between credit cards and the website, so if you want to use MasterCard or VISA, you can contact our online customer service, who will send you a credit card payment URL where you can also pay for your order with your credit card. We are sorry for the inconvenience of credit cards, and our technical staff will complete the process of interfacing the website with credit card payments as soon as possible.

 

Q5. Why can't I choose the logistics when I place an order?

A5: 1. We currently support logistics services in a broad range of countries including the United States, Canada, Australia, Germany, Spain, Italy, France, the United Kingdom, Belgium, the Netherlands, Poland, Portugal, Sweden, Greece, Switzerland, Hungary, Romania, Japan, the Philippines, Indonesia, and Malaysia.

2. If your country is not on this list, please contact us, and we will provide a schedule for when services might become available in your region. We are actively working to expand our logistics support to include more countries and appreciate your patience.

Shipping Information

Q6. How long is the shipping time limit?

A6: 1.We will dispatch and ship within 3~5 days of receiving the order.

2.Because we have many warehouses in different areas, different goods need to be transferred and packed, so the delivery time may vary. If you have any questions, please send a message to our customer service, or leave a message to us in the "Contact Us" section of the website, we will reply to your message as soon as possible.

 

A7. Do you check the products before shipping?

Q7: Yes, our warehouse packers will check the products before shipping.

 

Q8. How long will it take for me to get my product?

A8: 1.Normally, after we deliver the goods to the logistics company, you will receive the products within 8-13 working days.

2.Remote areas and large goods will be a little delayed delivery time. Due to the impact of the epidemic, the delivery of goods in some areas may also be delayed, you can check the local department's logistics notice during the epidemic for specific information.

3. Some products have been shipped to local warehouses in your country, so some orders will be delivered within 5 natural days, depending on whether your purchase is shipped from a local or overseas warehouse.

 

Q9. How do I check my logistics?

A9: We will send you a logistics URL by email after delivery, click it to check the location of the package. Of course, if there is any logistics problem, you can contact our customer service, we will try our best to locate the goods location for you, please trust our responsibility.

 

Orders and Returns

Q10. What if the product I want is out of stock?

A10: Please contact customer service promptly, or leave us a message. Provide the product you need, your motorcycle model and model number, and your contact information. When the goods are in stock, our customer service staff will be the first to notify you.

 

Q11. Can I become your distributor?

A11: No problem. We welcome like-minded people to do business with us. We are also aware of the differences between local sales stores and our overseas sales sites. If you are interested, please contact our customer service or send us a message. We will arrange for a professional to connect with you as soon as possible.

 

Q12. Can I put the logo I want on the product?

A12: Yes, you can. We have a unique CNC process that allows us to customize the logo on top of a specific product to your needs, but of course there is an additional charge for this. If you have this need, please contact customer service or send us a message.

 

Q13. What if there is a problem with the product?

A13: If you have any problems after receiving the goods, please take photos and keep the evidence, and contact our customer service in time. We provide 60 days after-sales service, you need to provide photos of the problematic part of the product, your purchase information on our website and your contact information. When our after-sales department intervenes, we will give you a complete after-sales feedback.

 

Q14. How do you make long-term and good relationship with our business?

Q14: 1.We maintain good quality and competitive prices to ensure our customers benefit.
2. We respect every customer as our friend, and we sincerely do business and make friends with them. No matter where they come from.